Shipping policy
🚚 Shipping Policy – Suma Silks
Effective Date: 21 June 2026
At Suma Silks, we are committed to delivering your orders safely, securely, and on time. Every order undergoes careful quality inspection and secure packaging before dispatch to ensure it reaches you in excellent condition.
This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Shipping Coverage
We currently ship across India.
All orders are dispatched from our facility in Andhra Pradesh, India, after completing quality checks and secure packaging procedures.
We may expand our shipping services to additional locations in the future.
2. Shipping Charges
We are pleased to offer Free Shipping across India on all orders.
There are no additional shipping charges for deliveries within India unless otherwise specified during special promotional campaigns or exceptional delivery circumstances.
3. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Please note:
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, sale events, or high-demand periods, processing times may be extended.
- Products requiring customization, alterations, or special preparation may require additional processing time.
4. Estimated Delivery Timelines
After dispatch, orders are generally delivered within 3–8 business days, depending on the destination and courier service availability.
Remote, rural, or non-serviceable locations may require additional delivery time.
All delivery timelines are estimates and are not guaranteed.
5. Shipping Partner
Suma Silks primarily ships orders through Delhivery and may engage other trusted logistics partners when necessary to ensure efficient and reliable delivery.
Once your order is dispatched, tracking details will be shared via:
- SMS
Customers can use the tracking information provided to monitor their shipment status.
6. Address Accuracy
Customers are responsible for providing complete and accurate shipping details, including:
- Full Name
- Mobile Number
- Shipping Address
- Landmark (if applicable)
- PIN Code
Any delays, failed deliveries, or additional charges resulting from incorrect or incomplete information shall be the responsibility of the customer.
If an order is returned due to an incorrect or incomplete address provided by the customer, any re-shipping charges shall be borne by the customer.
7. Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address details
- Unreachable phone number
- Refusal to accept delivery
the shipment may be returned to us.
Courier partners generally make up to three delivery attempts before returning the shipment.
In such cases, re-dispatch of the order may require additional verification and applicable shipping charges.
8. Delayed Deliveries
While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
- Courier partner delays
- Weather conditions
- Natural disasters
- Government restrictions
- Transportation disruptions
- Public holidays
- Strikes or labor disputes
Suma Silks shall not be held liable for delays caused by such circumstances. However, we will make reasonable efforts to assist customers in tracking and resolving shipment issues.
Suma Silks shall not be held liable for delays caused by events beyond its reasonable control, including natural disasters, pandemics, government regulations, transportation disruptions, strikes, or other force majeure events.
9. Damaged, Tampered, or Missing Packages
If your package appears damaged, tampered with, or incomplete upon delivery:
Important
Before opening the package, record a continuous unboxing video showing:
- Shipping label
- Outer packaging
- Package seal
- Complete opening process
- Product condition
Customers must report such issues within 24 hours of delivery.
Claims submitted without a valid unboxing video may not be accepted.
Please contact our customer support team immediately with the necessary evidence.
10. Order Tracking
Once your order has been dispatched, tracking information will be sent to the contact details provided during checkout.
Tracking updates are generally available within 24 hours of shipment.
11. Fair Usage Policy
To maintain efficient service for all customers, Suma Silks reserves the right to restrict certain services for accounts that repeatedly:
- Refuse deliveries
- Place fraudulent orders
- Abuse return or exchange policies
- Provide inaccurate shipping information
- Repeatedly cancel confirmed orders
-
Customers who repeatedly refuse deliveries without valid reasons may be restricted from placing future orders, including Cash on Delivery (COD) orders, and may be required to place prepaid orders only.
In such cases, future orders may require prepaid payment methods and additional verification before dispatch.
12. Shipping Restrictions
Suma Silks reserves the right to:
- Decline shipment to certain locations
- Cancel orders due to logistical limitations
- Refuse shipment where required by law or regulatory restrictions
If an order cannot be fulfilled, customers will be notified and any eligible refund will be processed accordingly.
13. Changes to This Shipping Policy
Suma Silks reserves the right to modify, update, or replace this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on the website.
Continued use of the website after such changes constitutes acceptance of the revised Shipping Policy.
14. Contact Us
For shipping-related questions, delivery assistance, or order tracking support, please contact us:
Suma Silks
Andhra Pradesh, India
Email: hello@sumasilks.com
Phone: +919581200999
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays).
We are happy to assist you with any shipping-related queries.
